Need help with Transcribe API?

Email us for API issues, billing questions, bug reports, feature requests, or high-volume transcription planning. Include a job ID or API key suffix when it helps us investigate faster.

What to include

Help us route your request quickly.

These details are optional, but they make support faster when you have a technical or billing issue.

API issues

Include the endpoint, status code, error message, job ID, and a small reproduction if possible.

Billing questions

Include your account email, payment time, invoice or payment intent ID, and what looks wrong.

High-volume usage

Share expected audio hours, file sizes, latency needs, webhook needs, and launch timeline.

Quick questions

You may find the answer in the docs.

Use these shortcuts before emailing if you are checking limits, pricing, webhooks, or error handling.

What are the limits?

Check sync file size, async batch size, and supported request limits.

View limits

How does pricing work?

Review billing, credits, rounded seconds, and hourly transcription pricing.

View pricing

How do webhooks work?

Learn how async jobs notify your app when transcripts are ready.

View webhooks